Last Updated: June 1, 2026
SoqLina Commerce LLC ("SoqLina", "we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information. This policy applies to all users of the SoqLina website and mobile application.
1Information We Collect
Information you provide directly:
- Account registration data (name, email address, phone number, date of birth)
- Shipping and billing addresses
- Payment information (processed securely by certified payment processors — we do not store raw card numbers)
- Communications with customer support
- Product reviews, ratings, and user-generated content
Information collected automatically:
- Device identifiers, IP address, browser type and version
- Pages visited, search queries, products viewed, and purchase history
- Location data (with your permission) for delivery services
- Cookies and similar tracking technologies (see Section 4)
2How We Use Your Information
We use collected information for the following purposes:
- Order fulfillment: Processing purchases, arranging delivery, managing returns and refunds.
- Account management: Creating and maintaining your account, authentication, and security.
- Personalization: Tailoring product recommendations, search results, and promotional offers to your preferences.
- Customer support: Responding to inquiries, resolving disputes, and improving our service quality.
- Marketing (with consent): Sending promotional emails, push notifications, and targeted ads. You may opt out at any time.
- Analytics & improvement: Understanding platform usage to improve features, navigation, and performance.
- Legal compliance: Meeting regulatory obligations, fraud prevention, and enforcing our Terms of Service.
3Sharing Your Information
We do not sell your personal data. We may share your information with:
- Sellers: Your delivery address and order details are shared with the seller fulfilling your order.
- Delivery partners: Logistics companies receive necessary information to deliver your orders.
- Payment processors: Encrypted payment data is processed by certified third-party payment gateways.
- Service providers: Trusted vendors who help us operate the platform (e.g., cloud hosting, email delivery, analytics).
- Legal authorities: When required by law, court order, or to protect the rights and safety of SoqLina and its users.
All third-party service providers are contractually required to maintain the confidentiality and security of your data and to use it only for the purposes we specify.
4Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. Types of cookies we use:
- Essential cookies: Required for basic platform functionality (login sessions, cart persistence).
- Analytics cookies: Help us understand user behavior and improve the platform.
- Preference cookies: Remember your settings and preferences across visits.
- Marketing cookies: Used to deliver relevant advertisements on and off SoqLina.
You can manage cookie preferences through your browser settings or our cookie consent manager. Note that disabling essential cookies may affect platform functionality.
5Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account information is retained for the duration of your account plus 2 years after closure.
- Transaction records are retained for 7 years to comply with financial regulations.
- Marketing preferences and consent records are retained until you withdraw consent.
- Anonymized usage analytics may be retained indefinitely.
6Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the data we hold about you
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of your personal data
Restriction
Limit how we process your data
Portability
Receive your data in a portable format
Opt-Out
Unsubscribe from marketing at any time
To exercise any of these rights, contact us at privacy@soqlina.com. We will respond within 30 days.
7Security
We implement industry-standard security measures to protect your data, including:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- PCI DSS Level 1 compliance for payment processing
- Regular security audits and penetration testing
- Multi-factor authentication options for accounts
While we take every precaution, no security system is impenetrable. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
8Children's Privacy
SoqLina's services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly. If you believe a child has registered on our platform, contact us at privacy@soqlina.com.
9Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or a prominent notice on the platform. We encourage you to review this policy periodically. The "Last Updated" date at the top of this page reflects when the policy was last revised.
10Contact Us
For privacy-related questions, requests, or complaints, please contact our Data Protection Officer:
- Email: privacy@soqlina.com
- Mail: SoqLina Commerce LLC, Data Protection Officer, King Fahd Road Tower 3, Riyadh 11564, Saudi Arabia
- Response time: Within 30 days of receiving your request