Terms & Conditions

1Acceptance of Terms

By accessing SoqLina, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), have read and understood these Terms, and agree to be legally bound by them. Your continued use of the platform constitutes ongoing acceptance of any modifications to these Terms.

2Account Registration & Eligibility

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the security and confidentiality of your password.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activities conducted under your account.

SoqLina reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are found to provide false information during registration.

3Ordering & Payment

When you place an order, you make an offer to purchase products at the stated price. We reserve the right to accept or decline any order at our discretion. An order is confirmed only after you receive an explicit order confirmation from us.

• All prices are displayed in the currency specified and inclusive of applicable VAT unless otherwise stated.
• Prices and availability are subject to change without notice.
• We accept payment via the methods listed on the checkout page.
• In case of a pricing error, we will notify you before processing and give you the option to confirm at the corrected price or cancel.

4Shipping & Delivery

Delivery timeframes are estimates and not guarantees. SoqLina is not liable for delays caused by circumstances beyond our control, including carrier delays, natural disasters, or customs clearance issues. Risk of loss and title for items pass to you upon delivery to the carrier.

For specific shipping rates and timelines applicable to your region, please refer to our Shipping FAQ.

5Returns, Refunds & Cancellations

Subject to the conditions below, we offer a 30-day return policy for most products. To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and bundled items must be included.
• A valid proof of purchase must be provided.

Non-returnable items include: digital downloads, gift cards, perishable goods, opened personal hygiene products, and custom-made items. Full refunds are processed within 5–7 business days of receiving and inspecting the return.

6Intellectual Property

All content on SoqLina — including logos, text, graphics, images, software, and user interface — is the exclusive property of SoqLina Commerce LLC or its licensors, protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

By submitting reviews, comments, or other content to SoqLina, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for service-related purposes.

7Prohibited Activities

You agree not to engage in any of the following:

• Using automated tools, bots, or scrapers to access or extract data from the platform.
• Attempting to circumvent security measures or gain unauthorized access to systems.
• Submitting false, misleading, or fraudulent orders or reviews.
• Engaging in any activity that disrupts or degrades the performance of the platform.
• Violating any applicable law, regulation, or third-party rights.

8Disclaimer of Warranties

SoqLina's services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

9Limitation of Liability

To the fullest extent permitted by applicable law, SoqLina shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of (or inability to use) the platform or its services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict of law principles. Any disputes arising from these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the Saudi Centre for Commercial Arbitration (SCCA) rules.